Frequently Asked Questions

We can handle one employee all the way up to 300+. Businesses of all sizes and shapes can save themselves time and trouble with PaySauce.

Of course! If you’re keen on this, have your financial adviser get in touch with us and we can set you up. Because PaySauce is cloud-based, both you and your adviser will be able to see the same data at the same time, so everyone stays in the loop.

You complete the initial sign-up form on the website. We provide you with a few important forms so we can connect to your bank and your IR account. Then we get you all set up for your easiest payday ever!

If you’re coming from another provider, we can import all your employees and their existing records and balances. Beautiful.

Check out our pricing page here.

PaySauce is provided as a subscription service, so your base charge stands even if you’re not actively using the system. Your per employee charge only applies to staff who you’ve actively paid that month.

Bank fees apply on our Simple pricing plan, but are absorbed at Standard and Premium levels.

Nope! You’re not on a contract or a term, just month to month. If you don't love our software, you can leave any time. But we really hope you’ll stay.

Nope! PaySauce can do awesome things for all types of businesses. Though we do have some special features for farms, because they operate quite differently to most other industries.

Not unless you really want to. As part of the sign-up process, you’ll nominate PaySauce as your PAYE intermediary. That means that every payday, we’ll deduct PAYE along with wages, and pay IR on your behalf when it’s due. You won’t ever have to make payments or filings to IR again. Hooray!

We sure are. We own a subsidiary called Right Remuneration Ltd, which we use to process your payroll. Find Right Remuneration listed on the IR website.

Of course! We have hundreds of farming customers and we’ve built our system to deliver what they need. You’ll find that we’re pretty knowledgeable about the quirks of agri payroll.

Yup. Our system can handle even the most complex payroll requirements, and our awesome support team will help you set things up.

Yup. This is a favourite feature among our trades, transport and agri customers. Our system is super customisable, and our awesome support team will help you set things up.

Of course. PAYE, student loans, child support and anything else you throw at us.

Yup. Our system can handle even the most complex payroll requirements, and our awesome support team will help you set things up.

Once your set-up is complete, you can run your first pay. We’ll work with you to make sure you process on time.

No worries! The mobile app is optional, though we do think it’s a great way to save time. But we’re happy to work with you to fit PaySauce to your requirements. No matter how you collect timesheet information, our system can save you time (for example, you can drag and drop csv timesheets into our system for faster data entry).

Instead of PaySauce being your first point of contact, you should reach out to whoever manages your payroll for support.

You sure can! You’ll just need a document to upload.

Employees need to have a “parent” account created by their employer. Once your boss has created an account, you’ll get an email inviting you to download the mobile app.

Not at all. The app is totally optional. We have a full web-based solution that you can access from any device.

Of course! We've got all your payroll needs covered - including tracking leave accrued and taken, and reports on pay and leave history.

No need! The timesheets are just for those who require them. You can just leave this feature.

You can find PaySauce in the Apple and Android app stores.

Just click ‘Login’ in the top panel of paysauce.com, then click ‘Reset Password’.

Sadly, not right now. We need an employer account to create employee entities in our system. But thanks for the interest, you have great taste!

Your first stop should be your employer. While our logo might be on your payslip, it's all up to them! We also can’t give out any sensitive information without your employer’s say-so.

You can find these in the mobile app, under “Payslips”, funnily enough. If you’re not set up for the app, contact your employer.

Your employer might not subscribe to the right type of PaySauce plan for timesheet access. Or it might be that a previous pay run needs to be “closed” first. To fix this, your employer can set up automation to open a new pay period no matter what. They should contact our support team for help with this.

This is dependent on a few factors:

• Who your employer banks with
• Who you bank with
• The banking method your employer uses to run payroll

While some combinations can be almost instant, others can take a while longer. Please be patient and discuss any unusual delays with your employer.